Consumer Transactions - Terms And Conditions


Please read these terms and conditions carefully before ordering any Products from our site.  Blackjack Design is the trading name of Essex Embroidery and Print Ltd. These Terms and Conditions apply to all consumer transaction on our sites.  (Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy Statement.
If you do not accept these Terms and Conditions, you should leave our website now.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Order Acceptance and Contract
All orders are subject to acceptance and availability.  If orders are not available you will be notified by e mail (or phone) and you will have the option to wait until the item is available, accept a substitute or cancel your order.   The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we are processing the order. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email do not form part of that contract. We will dispatch orders to you at the address you provide us with.
We reserve the right to change at any time any of the details of the products on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please e mail us at or phone us during office hours on 01621786 686.  Please be ready to quote your e mail address, name and order date.

Description of our Products
The descriptions of our Products are written to be as accurate as possible however they may vary from the product you receive. All samples, drawings, descriptive matter, specifications, sizes and weights stated by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them and shall not form part of the Contract between Blackjack Design and the customer.

We reserve the right to alter prices at any time. Price changes will not affect orders in respect of which we have already sent you an Order Confirmation.
We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
Payment for all Products must be by credit or debit card. We accept payment with Visa, Delta, Electron, Mastercard, Eurocard, Switch, Maestro.

You can select from standard delivery via Royal Mail/Parcel Force please allow 5 working days or you can select Express service which delivers anywhere in the UK in 2 working days.  Alternatively you can pick your items up from our business address at no cost.    We aim to dispatch goods within 7-10 working days.  

Delivery Overseas
Please note delivery overseas may take longer than 5 working days.

If you do not supply an address, we will deliver the goods to the credit card address you provide us with. Please take care when entering your details as we cannot accept liability for non delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or delivery company's depot.

Cancellation, Returns and Refunds
We hope you are delighted with your purchase, but if not, under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt of the items.  Also if you wish to cancel your order you can do so within 14 days of our e mail order confirmation or 14 days of receipt of the goods (which ever is the later) to have your money refunded.  We regret we cannot exchange or refund items or accept cancellation of orders for items that are customised for you (see excluded items below).
The request for a refund should be sent to our e mail address or to our postal address (see below).  It's important that any unwanted item, unless faulty, is returned in a re-saleable condition.  We'll refund our delivery charges if you return an entire order. 
Please allow 2 weeks from the collection or posting date for us to credit your account or send a cheque. We will refund the credit or debit card of the person who originally placed and paid for the order.
Excluded items: 
We can't offer refunds or exchanges, unless faulty or not as described, on the following items

  • products which have been personalised for you, such as shirts, towels etc 
  • products that have been printed or embroidered with your specified team, club or association logos/names
  • where a product has been specially ordered for you.

We are also unable to accept cancellations for these orders.

This does not affect your statutory rights.

Returns Procedure
Returns via Royal Mail or Courier
Please contact us first to obtain an authorisation to return your goods.  This should be done within 14 days of the goods arriving.  We suggest that you ask for proof of postage from the Post Office for any goods you return.  
Postal address for Returns is:  Blackjack Design, 
Unit 3 Dammerwick Farm  Marsh Road,
 Burnham on Crouch,

Returns to Blackjack offices
Simply bring your goods to our Business address during office hours with a copy of your invoice.

For any complaints or issues you may have with any Blackjack Design product or service please email:

Ownership, Copyright and Acknowledgment of Artwork
For any digitised design and artwork we provide the ownership and copyright remains with Blackjack Design.  For any digitised designs and artwork you provided the ownership and copyright remains with you.  You are responsible for ensuring copyright and ownership laws are maintained for any images you send us for inclusion in an order. We cannot be held liable for any breach of copyright and/or ownership of artwork provided by you to us.  When using our services you agree that we can use images of finished products and embroidery patterns and designs for the purposes of advertising and marketing Blackjack Design services. 

Intellectual Property Rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site are owned or controlled by or licensed to Blackjack Design Ltd. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without prior permission. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

You guarantee that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Information by contacting us by by e-mail, or calling us on 01621 786686

You should not impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must cease using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.